Cancellation and Refund Policy
1. Cancellation Policy
1.1 Order Cancellation
Customers may request the cancellation of an order before it has been processed for shipping. To cancel an order, please contact our customer service team at info@adaya.in with your order number. We will make every effort to accommodate your request, but cancellation is not guaranteed once the order has been processed.
1.2 Custom Orders
Custom orders are non-cancelable and non-refundable once the production process has begun.
2. Refund Policy
2.1 Eligibility for Refund
Refunds may be issued under the following circumstances:
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Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the item.
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Incorrect Product: If you receive the wrong product, please contact us within 7 days of receiving the item.
2.2 Refund Process
To request a refund, please follow these steps:
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Contact Customer Service: Email our customer service team at info@adaya.in with your order number and a description of the issue.
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Return Authorization: If applicable, we will provide you with a return authorization and instructions for returning the product.
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Return the Product: Ship the product back to us within 7 days of receiving the return authorization.
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Refund Processing: Once we receive the returned product and verify the issue, we will process the refund to the original payment method.
2.3 Non-Refundable Items
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Custom Orders: Custom orders are non-refundable once the production process has begun.
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Gift Cards: Gift cards are non-refundable.
3. Contact Information
If you have any questions about our Cancellation and Refund Policy, please contact us at:
Adaya Jewels Private Limited
Email: [info@adaya.in]
Phone: 9525 916 750